CPD, IIRSM & Institute of Hospitality Approved

Course Description

The Confederation of British Industry estimates that the cost of workplace conflict is around £33
Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and
then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork
and morale.

This course starts by explaining what constitutes conflict in the workplace before moving on to look
at some of the most common causes and the effects this can have on the workforce.

It covers the stages and build up to a workplace conflict and contains several extensive modules that
outline conflict resolution techniques that can be applied at any stage of this build up.

As well as the negative impacts of conflict the course also explores how effective management of
conflict can result in positive outcomes in the workplace. These can be the development of shared
ideas, the ability to reach compromises through increased trust and creating an environment where
differences of opinion are celebrated and considered rather than shut down.